iphone 12无法连接到电脑的itunes

iphone 12无法连接到电脑的itunes.

提示是driver not installed。但是device manager里都安装了，并且可以识别。

itunes是从microsoft store里下载的，也都有试windows updates，但是问题无法解决。

以下是iTunes Diagnostic信息：

Microsoft Windows 10 x64 Enterprise Edition (Build 18363)

LENOVO 20L6S0CG00

iTunes 12.11.0.26

Store Package 12110.26.53016.0

FairPlay 2.14.46

Apple Mobile Device Driver not found.

Bonjour 3.0.0.2 (765.20)

Gracenote SDK 3.06.1.3084

Gracenote MusicID 3.06.1.3084

Gracenote Submit 3.06.1.3084

Gracenote DSP 3.06.1.3084

iTunes Serial Number 0000015F6E2C029C

Current user is not an administrator.

The current local date and time is 2020-12-02 09:59:50.

iTunes is not running in safe mode.

WebKit accelerated compositing is disabled.

HDCP is supported.

Core Media is supported.

Display scaling 100.00

**** Runtime Libraries ****

c:\windows\system32\ucrtbase.dll: 10.0.18362.1110

c:\program files\windowsapps\microsoft.vclibs.140.00.uwpdesktop_14.0.29231.0_x64__8wekyb3d8bbwe\vcruntime140_1.dll: 14.28.29231.0

c:\program files\windowsapps\microsoft.vclibs.140.00.uwpdesktop_14.0.29231.0_x64__8wekyb3d8bbwe\msvcp140.dll: 14.28.29231.0

c:\program files\windowsapps\microsoft.vclibs.140.00.uwpdesktop_14.0.29231.0_x64__8wekyb3d8bbwe\vcruntime140.dll: 14.28.29231.0

c:\windows\system32\msvcp110_win.dll: 10.0.18362.1

c:\windows\system32\msvcr100.dll: 10.0.40219.325

c:\windows\system32\msvcp100.dll: 10.0.40219.325

**** External Plug-ins Information ****

Bonjour service 3.0.0.2 (765.20) is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {31DFFD6A-2F31-44DA-9D4E-3A359356A5B5}

Description: Intel(R) Ethernet Connection (4) I219-LM

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Thu Jan 1 08:00:00 1970

Lease Expires: Thu Jan 1 08:00:00 1970

DNS Servers:

Adapter Name: {8D81767E-1BBE-44E2-8A3A-B420E51A6EBF}

Description: Bluetooth Device (Personal Area Network)

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Thu Jan 1 08:00:00 1970

Lease Expires: Thu Jan 1 08:00:00 1970

DNS Servers:

Adapter Name: {670230C8-196D-4113-ACF5-B1FA3F72D7A2}

Description: Intel(R) Dual Band Wireless-AC 8265

IP Address: 10.238.6.223

Subnet Mask: 255.255.248.0

Default Gateway: 10.238.0.1

DHCP Enabled: Yes

DHCP Server: 1.1.1.1

Lease Obtained: Wed Dec 2 06:39:20 2020

Lease Expires: Thu Jan 1 08:00:00 1970

DNS Servers: 10.248.2.5

10.239.27.228

172.17.6.9

Adapter Name: {B6ECFD0F-D25C-414F-A1D6-DF40044A9DEF}

Description: Microsoft Wi-Fi Direct Virtual Adapter

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Thu Jan 1 08:00:00 1970

Lease Expires: Thu Jan 1 08:00:00 1970

DNS Servers:

Adapter Name: {831B07C2-91FF-493C-8465-DEFBB1B2D0E2}

Description: Microsoft Wi-Fi Direct Virtual Adapter #2

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Thu Jan 1 08:00:00 1970

Lease Expires: Thu Jan 1 08:00:00 1970

DNS Servers:

Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: Yes

HTTP Proxy: http://child-prc.intel.com:913

Firewall Information

Windows Firewall is on.

iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.

An unknown error occurred (306).

Basic connection to the store failed.

An unknown error occurred (-128).

Connection attempt to Gracenote server was successful.

An unknown error occurred (306).

Last successful iTunes Store access was 2020-12-02 09:38:48.

**** Device Connectivity Tests ****

iPodService not found.

AppleMobileDeviceProcess 486.0.2.23 is currently running.

No Universal Serial Bus Controller found.

No FireWire (IEEE 1394) Host Controller found.

**** Device Sync Tests ****

No iPod, iPhone, or iPad found.