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版本2.0的 ‘Apple 支持’ 应用来了!您可以通过这里选择在线聊天,预约维修,或学习对于您产品的新知识。想要了解更多,您可到此链接更新,或下载‘Apple 支持’ 应用。

看上去一段时间内没有人回复。 要再次发起对话,只需提出一个新问题即可。

问题:

问题: 登陆icloud后无法进入mail

登录到icloud后,除了mail其他都可以正常使用。是香港的apple id在大陆登录。

点击mail后,跳转到mail页面,然后报错:


无法载入“邮件”

载入应用程序出错

点击报告后出现


由于可能出现网络错误或资源不足,载入应用软件是出现问题。请再试一次。


详细信息如下:

IS FATAL

true



APPLICATION NAME

mail



TYPE

server



SESSION ID

08C5F589-6F55-4AAF-9CAC-306DCD5F11FB



APPLICATION LOG

Thu, 22 Feb 2018 09:33:52 GMT: DEBUG: MAIL in main()

Thu, 22 Feb 2018 09:33:52 GMT: DEBUG: Creating local CK.AccountPreferences object

Thu, 22 Feb 2018 09:33:52 GMT: DEBUG: Creating local CK.User object

Thu, 22 Feb 2018 09:33:52 GMT: DEBUG: --> Request 1: POST to https://p27-mailws.icloud.com:443/wm/preference?clientBuildNumber=18AProject70&c lientId=08C5F589-6F55-4AAF-9CAC-306DCD5F11FB&clientMasteringNumber=18A91&dsid=11 197581527, headers: Content-Type=text/plain, body: (omitted)

Thu, 22 Feb 2018 09:33:52 GMT: DEBUG: ----------------> Request out: /wm/preference-list-->1519292032219/1

wmsid: 131

params: {"locale":"zh-cn","timeZone":"US/Pacific"}

Thu, 22 Feb 2018 09:33:52 GMT: DEBUG: SC.Object:sc1538:dispatch('load content')

Thu, 22 Feb 2018 09:33:52 GMT: DEBUG: "2.0 Waiting for Content" handled event 'load content' (no transition)

Thu, 22 Feb 2018 09:33:52 GMT: DEBUG: SC.Object:sc2849:dispatch('noContent')

Thu, 22 Feb 2018 09:33:52 GMT: DEBUG: "6.2 pop up View" handled event 'noContent' with a transition to "6.2.2 No Content"

Thu, 22 Feb 2018 09:33:52 GMT: DEBUG: -> entering "6.2.2 No Content"

Thu, 22 Feb 2018 09:33:53 GMT: DEBUG: Global.PostMessageHandlerMixin._messageWasReceived: message = {"isCloudOSMessage":true,"methodName":"_hasReceivedFocus","args":[]}

Thu, 22 Feb 2018 09:33:53 GMT: DEBUG: Global.PostMessageHandlerMixin._messageWasReceived: message = {"isCloudOSMessage":true,"methodName":"_hasReceivedFocus","args":[]}

Thu, 22 Feb 2018 09:33:53 GMT: DEBUG: Global.PostMessageHandlerMixin._messageWasReceived: message = {"isCloudOSMessage":true,"methodName":"applicationShouldRefresh","args":[false] }

Thu, 22 Feb 2018 09:33:53 GMT: DEBUG: Global.PostMessageHandlerMixin._messageWasReceived: message = {"isCloudOSMessage":true,"methodName":"applicationWillBecomeActive","args":[]}

Thu, 22 Feb 2018 09:33:53 GMT: DEBUG: APPLICATION: Received applicationWillBecomeActive

Thu, 22 Feb 2018 09:33:53 GMT: DEBUG: Global.PostMessageHandlerMixin._messageWasReceived: message = {"isCloudOSMessage":true,"methodName":"_sleep","args":[]}

Thu, 22 Feb 2018 09:33:53 GMT: DEBUG: Global.PostMessageHandlerMixin._messageWasReceived: message = {"isCloudOSMessage":true,"methodName":"_wake","args":[]}

Thu, 22 Feb 2018 09:33:53 GMT: DEBUG: Global.PostMessageHandlerMixin._messageWasReceived: message = {"isCloudOSMessage":true,"methodName":"applicationDidBecomeActive","args":[{"Wa iting for iframe to load":{"runs":1,"amt":668,"name":"Waiting for iframe to load","_starts":[],"_times":[{"start":272844,"_subStats":{},"end":273512,"dur": 668}]},"Waiting for application to become visible":{"runs":1,"amt":378,"name":"Waiting for application to become visible","_starts":[],"_times":[{"start":273512,"_subStats":{},"end":273890,"du r":378}]},"Waiting for startup data":{"runs":0,"amt":0,"name":"Waiting for startup data","_starts":[273519],"_times":[{"start":273519,"_subStats":{}}]}}]}

Thu, 22 Feb 2018 09:33:53 GMT: WARN: APPLICATION: Received applicationDidBecomeActive

Thu, 22 Feb 2018 09:33:53 GMT: DEBUG: RECORD STAT: statName: _STAT_LOGIN, Params: {"mailPartition":"p27"}

Thu, 22 Feb 2018 09:33:53 GMT: DEBUG: RECORD STAT: statName: _TIME_CLIENT_LOAD, Params: {"clientLoadTimeInMS":378,"mailPartition":"p27"}

Thu, 22 Feb 2018 09:33:53 GMT: DEBUG: --> Request 2: POST to https://p27-mailws.icloud.com:443/wm/stat?clientBuildNumber=18AProject70&clientI d=08C5F589-6F55-4AAF-9CAC-306DCD5F11FB&clientMasteringNumber=18A91&dsid=11197581 527, headers: Content-Type=text/plain, body: (omitted)

Thu, 22 Feb 2018 09:33:53 GMT: DEBUG: ----------------> Request out: /wm/stat-put-->1519292033644/2

wmsid: 131

Thu, 22 Feb 2018 09:33:53 GMT: DEBUG: Global.PostMessageHandlerMixin._messageWasReceived: message = {"isCloudOSMessage":true,"methodName":"_hasReceivedFocus","args":[]}

Thu, 22 Feb 2018 09:33:56 GMT: DEBUG: <-- Response 1: 200 (3872ms), headers: content-type=application/json-rpc; charset=UTF-8, x-apple-request-uuid=ae106dff-9a6d-44fa-8f61-e4aa0103d342, x-responding-instance=mailws:131:st13p27im-ztdg16341601.me.com:9035:17H100:2680 5-16A-2659-67ae2b2d364d, x-server-timing=msTOTAL=3031 body: (omitted)

Thu, 22 Feb 2018 09:33:56 GMT: DEBUG: <---------------- Request in: /wm/preference-list-->1519292032219/1,httpStatus: 200,round trip time: 3871ms, wmsid: 131

Thu, 22 Feb 2018 09:33:56 GMT: DEBUG: {"jsonrpc":"2.0","id":"1519292032219/1","result":[{"guid":"serverPreferenceGuid ","type":"CoreMail.ServerPreferences","~mailDropMaxSizeKB":5000000,"~mailDropExp iresAfterSeconds":2592000,"~whitelistedDownloadDomains":[".digitalhub.com",".icl oud.com",".icloud-content.com"],"enableVacationReply":false,"delMsgFolder":"fold er:Deleted Messages","country":"HK","tzOffset":-480,"deleteMessageAfterForwarding":false," timeZone":"US/Pacific","moveTrash":true,"vacationReply":"","forwardEmailAddress" :"","forwardEmail":false},{"guid":"identityAccountGuid","type":"CoreMail.Identit yAccount","emailId":"x8ku868","fullName":"","accou

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问题: 登陆icloud后无法进入mail