APP NAME mail HOSTING APP NAME cloudos2 CLIENT TIME Fri Oct 23 2020 15:46:37 GMT+0800 (CST) (1603439197194) USER AGENT Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/14.0.1 Safari/605.1.15 HOSTNAME www.icloud.com BUILD INFO 2019Hotfix23__2019Hotfix23__UNKNOWN SESSION ID d52432a4-2be9-4555-8e64-847c3f7d56e4 ENVIRONMENT INFO PROD REPORTED ERROR TITLE CANNOT_LOAD_STARTUP_DATA REPORTED ERROR TYPE CANNOT_LOAD_STARTUP_DATA LINE NUMBER 11 USER APPLE ID cianato@icloud.com USER DSID 17090383595 STACK exit@https://www.icloud.com/system/cloudos2/2019Project47/zh-tw/main.js:11:1052493 https://www.icloud.com/system/cloudos2/2019Project47/zh-tw/main.js:11:1060694 https://www.icloud.com/system/cloudos2/2019Project47/zh-tw/main.js:11:184415 [native code] r@https://www.icloud.com/system/cloudos2/2019Project47/zh-tw/main.js:11:443905 a@https://www.icloud.com/system/cloudos2/2019Project47/zh-tw/main.js:11:472594 ERROR CONTEXT Fri, 23 Oct 2020 07:46:26 GMT: DEBUG: MAIL in main() Fri, 23 Oct 2020 07:46:26 GMT: DEBUG: Creating local CK.AccountPreferences object Fri, 23 Oct 2020 07:46:26 GMT: DEBUG: Creating local CK.User object Fri, 23 Oct 2020 07:46:26 GMT: DEBUG: --> Request 1: POST to https://p38-mailws.icloud.com:443/wm/preference?clientBuildNumber=2019Hotfix23&clientId=04255470-266f-4147-9b01-b1a48d6be219&clientMasteringNumber=2019Hotfix23&dsid=17090383595, headers: Content-Type=text/plain, body: (omitted) Fri, 23 Oct 2020 07:46:26 GMT: DEBUG: ----------------> Request out: /wm/preference-list-->1603439186453/1 wmsid: null Fri, 23 Oct 2020 07:46:26 GMT: DEBUG: SC.Object:sc1218:dispatch('load content') Fri, 23 Oct 2020 07:46:26 GMT: DEBUG: "2.0 Waiting for Content" handled event 'load content' (no transition) Fri, 23 Oct 2020 07:46:26 GMT: DEBUG: SC.Object:sc2268:dispatch('noContent') Fri, 23 Oct 2020 07:46:26 GMT: DEBUG: "6.2 pop up View" handled event 'noContent' with a transition to "6.2.2 No Content" Fri, 23 Oct 2020 07:46:26 GMT: DEBUG: -> entering "6.2.2 No Content" Fri, 23 Oct 2020 07:46:26 GMT: DEBUG: Global.PostMessageHandlerMixin._messageWasReceived: message = {"methodName":"receiveMeCard","args":[{"photoUrl":"https://gateway.icloud.com/contacts/17090383595/ck/card/ee093f5f03adab468f95529c577e296b","photoSignature":"cTs3o50PBQjUw10ne1MLog==","photoCrop":{"x":18,"y":18,"width":464,"height":464}}],"id":"CW.JsonRpcMessageFormatterV2:7","isCloudOSMessage":true} Fri, 23 Oct 2020 07:46:27 GMT: DEBUG: Global.PostMessageHandlerMixin._messageWasReceived: message = {"methodName":"applicationWillBecomeActive","args":[],"id":"CW.JsonRpcMessageFormatterV2:8","isCloudOSMessage":true} Fri, 23 Oct 2020 07:46:27 GMT: DEBUG: APPLICATION: Received applicationWillBecomeActive Fri, 23 Oct 2020 07:46:27 GMT: DEBUG: Global.PostMessageHandlerMixin._messageWasReceived: message = {"methodName":"applicationDidBecomeActive","args":[],"id":"CW.JsonRpcMessageFormatterV2:9","isCloudOSMessage":true} Fri, 23 Oct 2020 07:46:27 GMT: WARN: APPLICATION: Received applicationDidBecomeActive Fri, 23 Oct 2020 07:46:27 GMT: DEBUG: RECORD STAT: statName: _STAT_LOGIN, Params: {"mailPartition":"p38","messageMode":null} Fri, 23 Oct 2020 07:46:27 GMT: DEBUG: --> Request 2: POST to https://p38-mailws.icloud.com:443/wm/stat?clientBuildNumber=2019Hotfix23&clientId=04255470-266f-4147-9b01-b1a48d6be219&clientMasteringNumber=2019Hotfix23&dsid=17090383595, headers: Content-Type=text/plain, body: (omitted) Fri, 23 Oct 2020 07:46:27 GMT: DEBUG: ----------------> Request out: /wm/stat-put-->1603439187172/2 wmsid: null Fri, 23 Oct 2020 07:46:27 GMT: DEBUG: <-- Response 2: 200 (442ms), headers: content-length=59, content-type=application/json-rpc; charset=UTF-8, x-apple-request-uuid=be5ba1a0-3c5f-471c-b20f-f6eac65a7921, x-responding-instance=mailws:48:pv33p00im-ztbu03183701.me.com:9048:2020B301:10000-Famine2020-0-b2a5960b541a, x-server-timing=msTOTAL=13 body: (omitted) Fri, 23 Oct 2020 07:46:27 GMT: DEBUG: <---------------- Request in: /wm/stat-put-->1603439187172/2,httpStatus: 200,round trip time: 442ms, wmsid: null Fri, 23 Oct 2020 07:46:27 GMT: DEBUG: <-- Response 1: 200 (1465ms), headers: content-length=838, content-type=application/json-rpc; charset=UTF-8, x-apple-request-uuid=65032f0c-90ac-4b0e-b243-a9ef51fbc311, x-responding-instance=mailws:48:pv33p00im-ztbu03183701.me.com:9048:2020B301:10000-Famine2020-0-b2a5960b541a, x-server-timing=msTOTAL=28 body: (omitted) Fri, 23 Oct 2020 07:46:27 GMT: DEBUG: <---------------- Request in: /wm/preference-list-->1603439186453/1,httpStatus: 200,round trip time: 1464ms, wmsid: null Fri, 23 Oct 2020 07:46:27 GMT: DEBUG: SC.Module: Attempting to load 'contacts' Fri, 23 Oct 2020 07:46:27 GMT: DEBUG: SC.Module: Module 'contacts' is not loaded, loading now. Fri, 23 Oct 2020 07:46:27 GMT: DEBUG: SC.Module: Loading JavaScript file in 'contacts' -> '/applications/mail/2019Hotfix23/frameworks/contacts/2019Hotfix23/zh-tw/javascript.js' Fri, 23 Oct 2020 07:46:27 GMT: DEBUG: SC.Module: Module 'contacts' finished loading. Fri, 23 Oct 2020 07:46:27 GMT: DEBUG: SC.Module: Evaluating and invoking callbacks for 'contacts'. Fri, 23 Oct 2020 07:46:27 GMT: DEBUG: SC.Module: Module 'contacts' has completed loading, invoking callbacks. Fri, 23 Oct 2020 07:46:27 GMT: DEBUG: ContactsAutocomplete name order preference set: 'last,first' Fri, 23 Oct 2020 07:46:27 GMT: DEBUG: --> Request 3: POST to https://p38-mailws.icloud.com:443/wm/recents?clientBuildNumber=2019Hotfix23&clientId=04255470-266f-4147-9b01-b1a48d6be219&clientMasteringNumber=2019Hotfix23&dsid=17090383595, headers: Content-Type=text/plain, body: (omitted) Fri, 23 Oct 2020 07:46:27 GMT: DEBUG: ContactsAutocompleteDataSource sending contacts start up request. Fri, 23 Oct 2020 07:46:27 GMT: DEBUG: --> Request 4: GET to https://p38-contactsws.icloud.com:443/co/addressbook/?clientBuildNumber=2019Hotfix23&clientId=04255470-266f-4147-9b01-b1a48d6be219&clientMasteringNumber=2019Hotfix23&dsid=17090383595&locale=zh_TW&order=first%2Clast, headers: Content-Type=text/plain, body: (omitted) Fri, 23 Oct 2020 07:46:27 GMT: DEBUG: SC.Object:sc1218:dispatch('load content') Fri, 23 Oct 2020 07:46:27 GMT: DEBUG: --> Request 5: POST to https://p38-mailws.icloud.com:443/wm/folder?clientBuildNumber=2019Hotfix23&clientId=04255470-266f-4147-9b01-b1a48d6be219&clientMasteringNumber=2019Hotfix23&dsid=17090383595, headers: Content-Type=text/plain, body: (omitted) Fri, 23 Oct 2020 07:46:27 GMT: DEBUG: ----------------> Request out: /wm/folder-list-->1603439187949/3 wmsid: null Fri, 23 Oct 2020 07:46:27 GMT: DEBUG: "2.0 Waiting for Content" handled event 'load content' (no transition) Fri, 23 Oct 2020 07:46:28 GMT: DEBUG: <-- Response 3: 200 (393ms), headers: content-length=1414, content-type=application/json-rpc; charset=UTF-8, x-apple-request-uuid=909221a7-4d8e-42c8-a121-5df0796a71fe, x-responding-instance=mailws:48:pv33p00im-ztbu03183701.me.com:9048:2020B301:10000-Famine2020-0-b2a5960b541a, x-server-timing=msTOTAL=53 body: (omitted) Fri, 23 Oct 2020 07:46:28 GMT: WARN: REJECTING SERVER RESPONSE CoreMail.MailRequest.willReceive: Status:500 Request:/wm/folder Wmsid:null Redirect Count:1 Timeout Redirect Count:0 Fri, 23 Oct 2020 07:46:28 GMT: DEBUG: --> Request 6: POST to https://p38-mailws.icloud.com:443/wm/folder?clientBuildNumber=2019Hotfix23&clientId=04255470-266f-4147-9b01-b1a48d6be219&clientMasteringNumber=2019Hotfix23&dsid=17090383595, headers: Content-Type=text/plain, body: (omitted) Fri, 23 Oct 2020 07:46:28 GMT: DEBUG: ----------------> Request out: /wm/folder-list-->1603439187949/3 wmsid: null Fri, 23 Oct 2020 07:46:28 GMT: WARN: REJECTING SERVER RESPONSE CoreMail.MailRequest.willReceive: Status:500 Request:/wm/folder Wmsid:null Redirect Count:2 Timeout Redirect Count:0 Fri, 23 Oct 2020 07:46:28 GMT: DEBUG: --> Request 7: POST to https://p38-mailws.icloud.com:443/wm/folder?clientBuildNumber=2019Hotfix23&clientId=04255470-266f-4147-9b01-b1a48d6be219&clientMasteringNumber=2019Hotfix23&dsid=17090383595, headers: Content-Type=text/plain, body: (omitted) Fri, 23 Oct 2020 07:46:28 GMT: DEBUG: ----------------> Request out: /wm/folder-list-->1603439187949/3 wmsid: null Fri, 23 Oct 2020 07:46:28 GMT: DEBUG: <-- Response 4: 200 (808ms), headers: cache-control=no-cache, no-store, private, content-type=application/json; charset=UTF-8, via=xrail:pv54p00ic-qujn03153001.me.com:8301:19C1053:grp41,631194250daa17e24277dea86cf30319:2ca8e4516985f201dfcf8a0c81c1a1ea:Osaka, x-apple-request-uuid=7af9304a-6b26-4ab6-8151-ac73c0855591 body: (omitted) Fri, 23 Oct 2020 07:46:28 GMT: DEBUG: --> Request 8: GET to https://p38-contactsws.icloud.com:443/co/addressbook/?clientBuildNumber=2019Hotfix23&clientId=04255470-266f-4147-9b01-b1a48d6be219&clientMasteringNumber=2019Hotfix23&dsid=17090383595&locale=zh_TW&order=first%2Clast&prefToken=Zmlyc3QsbGFzdHx6aF9UVw%3D%3D&syncToken=HwoQEgwAAFFjAqSlSgAAAAAYARgAIhYIwof1oP7csb%2BNARCe%2Bq2bmOq%2BiqMBKAA%3D, headers: Content-Type=text/plain, body: (omitted) Fri, 23 Oct 2020 07:46:28 GMT: WARN: REJECTING SERVER RESPONSE CoreMail.MailRequest.willReceive: Status:500 Request:/wm/folder Wmsid:null Redirect Count:3 Timeout Redirect Count:0 Fri, 23 Oct 2020 07:46:28 GMT: DEBUG: --> Request 9: POST to https://p38-mailws.icloud.com:443/wm/folder?clientBuildNumber=2019Hotfix23&clientId=04255470-266f-4147-9b01-b1a48d6be219&clientMasteringNumber=2019Hotfix23&dsid=17090383595, headers: Content-Type=text/plain, body: (omitted) Fri, 23 Oct 2020 07:46:28 GMT: DEBUG: ----------------> Request out: /wm/folder-list-->1603439187949/3 wmsid: null Fri, 23 Oct 2020 07:46:29 GMT: DEBUG: SC.Object:sc3492:dispatch('keyDown') Fri, 23 Oct 2020 07:46:29 GMT: DEBUG: "0.1 Global Enabled" ignored event 'keyDown' Fri, 23 Oct 2020 07:46:29 GMT: DEBUG: SC.Object:sc3492:dispatch('keyDown') Fri, 23 Oct 2020 07:46:29 GMT: DEBUG: "0.1 Global Enabled" ignored event 'keyDown' Fri, 23 Oct 2020 07:46:29 GMT: DEBUG: <-- Response 8: 200 (821ms), headers: cache-control=no-cache, no-store, private, content-type=application/json; charset=UTF-8, via=xrail:pv44p00ic-zteu07092001.me.com:8301:19C1053:grp41,631194250daa17e24277dea86cf30319:2ca8e4516985f201dfcf8a0c81c1a1ea:Osaka, x-apple-request-uuid=be9aa78c-e5fd-4363-b4c7-8e05dad9e1cb body: (omitted) Fri, 23 Oct 2020 07:46:29 GMT: DEBUG: ContactsAutocompleteDataSource sync response: dataCache in sync Fri, 23 Oct 2020 07:46:29 GMT: DEBUG: SC.Object:sc3492:dispatch('keyDown') Fri, 23 Oct 2020 07:46:29 GMT: DEBUG: "0.1 Global Enabled" ignored event 'keyDown' Fri, 23 Oct 2020 07:46:29 GMT: DEBUG: SC.Object:sc3492:dispatch('keyDown') Fri, 23 Oct 2020 07:46:29 GMT: DEBUG: "0.1 Global Enabled" ignored event 'keyDown' Fri, 23 Oct 2020 07:46:30 GMT: WARN: REJECTING SERVER RESPONSE CoreMail.MailRequest.willReceive: Status:500 Request:/wm/folder Wmsid:null Redirect Count:4 Timeout Redirect Count:0 Fri, 23 Oct 2020 07:46:30 GMT: DEBUG: --> Request 10: POST to https://p38-mailws.icloud.com:443/wm/folder?clientBuildNumber=2019Hotfix23&clientId=04255470-266f-4147-9b01-b1a48d6be219&clientMasteringNumber=2019Hotfix23&dsid=17090383595, headers: Content-Type=text/plain, body: (omitted) Fri, 23 Oct 2020 07:46:30 GMT: DEBUG: ----------------> Request out: /wm/folder-list-->1603439187949/3 wmsid: null Fri, 23 Oct 2020 07:46:30 GMT: ERROR: GIVING UP ON RETRIES, CoreMail.MailRequest.willReceive: this._redirectCount: 4 Fri, 23 Oct 2020 07:46:30 GMT: DEBUG: <-- Response 10: 500 (372ms), headers: content-length=0, content-type=text/html, x-apple-request-uuid=acba5502-b828-4c62-872e-dc65b31c0b15, x-responding-instance=mailws:48:pv33p00im-ztbu03183701.me.com:9048:2020B301:10000-Famine2020-0-b2a5960b541a, x-server-timing=msTOTAL=16 body: (empty) Fri, 23 Oct 2020 07:46:30 GMT: DEBUG: <---------------- Request in: /wm/folder-list-->1603439187949/3,httpStatus: 500,round trip time: 372ms, wmsid: null Fri, 23 Oct 2020 07:46:30 GMT: DEBUG: FolderDataSource.localFetchResponse error = -1/500 Fri, 23 Oct 2020 07:46:30 GMT: DEBUG: SC.Object:sc1218:dispatch('propertyChanged') Fri, 23 Oct 2020 07:46:30 GMT: ERROR: Bootstrap error: FolderList.LoadFailed.ServerError Fri, 23 Oct 2020 07:46:30 GMT: DEBUG: RECORD STAT: statName: _startupfailed_FolderList.LoadFailed.ServerError, Params: {"mailPartition":"p38","messageMode":null}